Is this invoice supported?
Match billed labor, parts, rates and overtime to the contract, authorization, service ticket and property log.
For hotel and property owners
Before you approve another elevator bill, know what you are paying for.
A surprise repair, a recurring shutdown or an unsupported invoice can put thousands of dollars at stake. Start by comparing the next charge with your service agreement, preventive-maintenance coverage, warranty and actual visit times. NEOA gives owners the tools and training to ask the right questions.
Owner-side guidance informed by more than 25 years of elevator consulting and more than 40 years in hospitality.
Start with the next invoiceCovered work?Valid warranty?Supported overtime?Recorded time in and out?
Own an elevator?
Don’t get shafted.
A small shaft can hold a major investment. Keep service visits, contract coverage, warranties and bills in view before an unclear charge becomes your problem.
The questions worth asking
One unclear elevator decision can cost more than a year of membership.
NEOA gives you an owner-side way to review what happened before a repair, payment or contract decision becomes final. The recordkeeping tools support immediate review; individual assistance follows the membership eligibility terms. Savings depend on the facts, and we do not promise a particular result.
Is this repair necessary?
Ask for the diagnosis, scope, alternatives and warranty status before approving a major expense.
Was the work completed?
Track callbacks, open parts, inspection findings and required proof until the right party verifies closure.
Train the people already at your property
A manager who knows what to document can protect the owner's position.
NEOA's Certified Elevator Oversight Professional program is being prepared for general managers, chief engineers and other designated staff. It teaches owner-side oversight: service records, contract coverage, invoices, warranties, callbacks and inspection follow-through.
Explore certification
Certified ElevatorOversight ProfessionalOwner-side education · program in preparation
What membership helps you do
Keep guests moving, staff on schedule and owners informed.
- 1Record the visitKnow who came, which car was affected and what remained open.
- 2Check the documentsCompare the agreement, ticket, proposal, invoice and warranty.
- 3Verify the outcomeKeep an inspection item or repeat fault open until completion is supported.
A practical owner-side program
From the front desk logbook to the major repair proposal.
When an elevator is down, guests wait and housekeeping may lose time moving between floors. That disruption can become an owner expense. Give your team a consistent way to capture technician visits, downtime, repeat complaints, inspections, parts and approvals.
Keep the service agreement, state inspection reports, part warranties and technician time-in and time-out records together. Track required inspections and recurring tests, including Category 1, 2 and 5 when applicable under local rules, with the due date and proof of completion for each elevator.
Membership resources include owner education, forms and a property-specific record approach. An individual assistance request may be submitted after activation; consulting work is separately scoped.
Explore all benefitsInvoice and proposal recordsCompare the work and charge to supporting records.
Callbacks and downtimeSee recurring problems as a history, not isolated tickets.
Training and toolsPlain-language guidance for the owner and property team.
Inspection and test follow-throughRecord due dates, findings and evidence of completion for each elevator.
Experience behind the owner-side approach
Real elevator issues that called for a closer look.
CHS Elevator Consulting has worked on these separate owner-side matters. They show the kinds of questions worth asking; they are not NEOA membership results or claims of dollars recovered.
Major repair proposal
Reviewed the scope and supporting information for a proposed major equipment repair before an owner decision.
Contract and invoice review
Compared maintenance invoices and proposed extra charges with service-agreement coverage and work records.
Repair and maintenance history
Examined repair, warranty and preventive-maintenance records during a service-provider dispute.
These matters are at different stages. No particular financial outcome is guaranteed.
The value of an independent second look
When a five-figure repair is proposed, the right questions matter.
What failed? Is the proposed part covered by a contract or warranty? Was the work authorized? Are there qualified alternatives? A single corrected $500 charge would exceed the $499.95 base annual dues, though a correction or saving is never guaranteed.
For owners who want answers