Catch unsupported charges
Compare invoices with the signed agreement, rates, authorizations, service tickets and front desk records before approving payment.
Membership benefits
Stop guessing what an elevator charge or repair really means.
For too long, owners have had to rely on the same company recommending, performing and billing the work to explain whether it was needed or covered. NEOA helps you examine the records and ask the questions an owner should be able to ask.
What the annual membership helps your property manage
From routine visits to a five-figure repair, the goal is a clearer paper trail and a better-informed owner decision.
Check what the agreement covers
Review a contractor's exclusion or extra charge against the actual coverage terms and the affected component.
Question a proposed repair
Ask for the diagnosis, the part involved, the work scope, warranty status and qualified alternatives before committing to major work.
See recurring problems
Link callbacks and downtime across multiple tickets so a repeat fault does not disappear as a string of unrelated visits.
Preserve the elevator history
Keep each car's visits, invoices, inspection findings, warranty records, parts and open items connected to that car.
Equip the property team
Use a service visit logbook, practical forms and owner-side education so managers and front desk staff record the right facts.
Follow inspections to closure
Track the official finding, affected car, deadline, responsible party and the proof required to close the item.
Have an owner-side voice
Bring organized facts and informed questions to conversations with service providers; qualified specialists remain responsible for technical work.
A property record that survives staff changes
Know which elevator, which visit, which promise and which bill.
NEOA's owner-side record approach links service history to the actual elevator. That makes it easier to spot duplicate charges, revisit an earlier warranty, follow an unresolved inspection finding and brief a new manager without starting from scratch.
Records to add to your property history
- Signed service agreement, preventive-maintenance scope and rate schedule
- Technician arrival and departure times, visit log and callback tickets
- Invoices, proposals, approvals and any overtime charges
- Part identity, replacement date and written warranty
- State inspection reports, deadlines and completion evidence
The planned member portal will accept these records by individual elevator and flag possible coverage or duplicate-payment questions for human review. Uploads and AI-assisted review are not live yet.
See staff certificationOne property membership