Enroll the property
Start with the property, contact and elevator count. The annual plan is $499.95 for the first two elevators, with $100 per additional elevator per year.
- Technical equipment details can be added later
- One membership per property
How NEOA works
From an elevator problem to an owner decision backed by records.
The property records what happened. NEOA gives the owner a framework for reviewing the agreement, bills, tickets and follow-up. A licensed provider or other qualified professional handles technical work.
Capture the actual service history
Log the affected car, technician visit, work performed, open part, operating status and follow-up. Keep the provider's ticket and the property observation together.
- Separate history for each elevator
- Recurring callbacks remain visible
Review before approving a major charge
Compare an invoice or proposal with the contract, warranty, scope, rate sheet, authorization and earlier repair history. Ask the provider to explain gaps or duplicate items.
- Question unsupported labor, parts and premiums
- Check coverage before paying twice
Follow the result through completion
Track inspection findings, callbacks, part deliveries and temporary measures until the qualified work and any required testing or authority disposition are documented.
- Do not confuse a scheduled return with completion
- Preserve the evidence for the next owner decision
After your property joins
Give the property team a clear start.
Once payment and registration are complete, the property gets its own membership ID and an ID for each registered elevator.
Set up the property records
Confirm the elevator list, manager, front desk contact and shipping address. The property welcome package is designed around a service logbook, elevator dividers, a compact laminated front desk card and a manager start guide.
Train the staff who use the logbook
Make the front desk training part of the property’s routine for every employee who signs technicians in or out. Staff should know what to record, how to request a ticket number and how to flag missing information for a manager.
Choose an oversight lead
A chief engineer, manager or other designated person can pursue the separate CEOP credential to coordinate records, follow open work and explain the owner’s options. The credential belongs to the individual and can follow them to another role or property.
What to expect from membership
Owner education, forms and recordkeeping resources support everyday oversight. A member may submit an individual assistance request after activation; consulting and formal certification are separate offerings. Role-based training and the physical welcome package are being prepared for launch. NEOA does not conduct regulated elevator repairs or inspections.
Begin with the basics